Privacy Policy

Privacy Policy for TRIOTRIPP

Effective Date: August 23, 2025

At TRIOTRIPP, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.triotripp.com or use our self-drive car rental services in Indore, Madhya Pradesh.

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

For more information about our terms of service, please review our Terms & Conditions.

1. Information We Collect

1.1 Personal Information

When you book a car or register on our website, we may collect the following personal information:

• Full name and contact details (phone number, email address)
• Valid driving license information
• Government-approved ID proof (Aadhar Card, Passport, Voter ID)
• Address and location details
• Payment information (credit/debit card details, UPI information)
• Age and date of birth
• Emergency contact information

1.2 Vehicle Usage Information

• Booking dates, times, and duration
• Vehicle pick-up and drop-off locations
• Odometer readings and fuel levels
• GPS tracking data (when applicable for security purposes)
• Vehicle condition reports and inspection records

1.3 Technical Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your car rental bookings
• Verifying your identity and driving credentials
• Processing payments and security deposits
• Communicating about your bookings and account
• Providing customer support and assistance
• Ensuring vehicle security and tracking (when necessary)
• Improving our services and website functionality
• Sending promotional offers and updates (with your consent)
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring platform security

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial transactions
• Vehicle tracking and security services
• Insurance providers and claim processing
• Background verification services
• Website hosting and technical support

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our Terms & Conditions

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with restricted access
• Regular security audits and updates
• Employee training on data protection
• Secure payment processing systems

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Active booking and rental periods
• 7-10 working days after security deposit refund
• Legal and regulatory compliance requirements
• Dispute resolution and customer service needs
• Account maintenance (until you request deletion)

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your information in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restrict processing: Limit how we use your information

To exercise these rights, please contact us at support@triotripp.com

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Provide personalized content (with consent)

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are intended for individuals who are at least 21 years old. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: